Shipping
We currently ship within the United States via USPS and FedEx.
Shipping rate: $7 flat-rate shipping
Estimated delivery time: 4–8 business days
P.O. Boxes: We do not ship to P.O. Boxes.
Please provide a valid physical delivery address at checkout. Orders submitted with a P.O. Box address may be delayed or canceled.
Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or circumstances outside our control.
Once your order has shipped, you will receive shipping information at the email address provided during checkout.
If you experience any issues with your shipment, please contact us at salvana@allgreatproduct.com
Returns
Because Salvana products are food items, we are unable to accept returns or exchanges once an order has been delivered. This policy helps us maintain the highest standards of food safety and product integrity.
However, we want you to be completely satisfied with your order. If your product arrives damaged, defective, opened, incorrect, or otherwise compromised, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
EMAIL: salvana@allgreatproduct.com
Once reviewed, we may offer a replacement or refund, depending on the circumstances.
We cannot offer refunds or replacements for products that were correctly delivered but are no longer wanted due to personal preference, taste, or change of mind.
Please do not send food products back to us unless specifically requested by our customer service team.
Shipping Issues
If your package is lost in transit, arrives damaged, or you receive the wrong item, please contact us as soon as possible so we can review the issue and make it right.
Order Changes & Cancellations
Orders may be changed or canceled before they have been processed for shipment. Once an order has shipped, we may no longer be able to cancel or modify it.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.returns.